Pet Portal
For all of our clients, we offer you the ability to manage your pet’s care from home through our online Pet Portal, where you can access & handle the following from home:
- View pet’s medical history
- View upcoming appointments and request appointments
- Reorder medications
- View and pay invoices
- Upload profile pictures of your pets
As you log in for the first time, we have two pro tips for you:
1. When the portal prompts you, make sure you exactly enter the contact information shown on your invoice or statement. If you have any questions or trouble logging in, call us at 509-257-2230 so we can demystify!
- First Name (ex. Art & Jill; remember the ampersand, which leads to the most confusion on our joint name accounts!)
- Last Name (ex. Swannack)
- Email (ex. [email protected])
- Primary Phone Number (ex. 509-257-2230)
2. When you are making payments, make sure to select the specific invoice that you would like the payment applied to. Otherwise, it will apply to your account as a general credit and not clear the bill.
